Terms and Conditions
These terms govern access to and use of MessageHop. By creating an account, accepting an order form, or using the service, the customer agrees to these terms on behalf of the legal organization it represents. If a signed agreement conflicts with these public terms, the signed agreement controls for that customer.
1. The service
MessageHop provides web consoles and server APIs for registered applications, messaging operations, delivery evidence, billing state, team access, and support. API acceptance, provider acceptance, delivery, and billing finality are separate states. Channel, destination, provider, sender, template, price, and production availability are account-specific.
2. Eligibility and authority
The person creating or administering an Organization must have authority to bind that legal customer. Account information must be accurate and kept current. MessageHop is intended for business use and not for personal consumer messaging accounts.
3. Accounts and security
Customers are responsible for their users, roles, registered apps, credentials, endpoints, and systems. Long-lived credentials must remain on trusted servers and must not be embedded in browser or mobile code. Suspected compromise must be reported promptly and affected credentials revoked or rotated.
4. Customer messaging responsibilities
The customer determines message purpose, recipients, content, template variables, timing, and lawful basis. The customer must maintain required consent, preference, opt-out, sender, template, DLT, and other regulatory records; use accurate principal-entity information; and follow provider and destination rules. Provider or platform approval does not replace the customer's legal obligations.
5. Acceptable use
Use must comply with the Acceptable Use Policy. We may investigate abuse and restrict a credential, app, project, channel, or Organization when reasonably necessary to protect recipients, customers, providers, the platform, or legal compliance.
6. Charges and billing
Where paid service is active, charges follow the applicable order, price version, provider basis, markup, taxes, currency, rounding rule, and billable event. Provisional amounts may change through reconciliation. Closed financial records are corrected through auditable adjustments rather than silent deletion. Undated public content is not a rate commitment.
7. Customer data and privacy
The customer retains its rights in data it submits and authorizes us and our providers to process that data to deliver, secure, support, and account for the service. The customer must not submit data it lacks authority to process. Our handling of personal data is further described in the Privacy Policy and any applicable data-processing agreement.
8. Intellectual property
Manaspurti and its licensors retain rights in MessageHop, its software, documentation, brand, designs, and service improvements. The customer receives a limited, non-exclusive, non-transferable right to use the service during its authorized term. Feedback may be used without an obligation to incorporate it or disclose confidential customer information.
9. Confidentiality
Each party must protect non-public information received from the other with reasonable care and use it only for the relationship, except where disclosure is authorized or required by law. Credentials, provider configuration, security details, non-public pricing, and customer operational data are confidential.
10. Service changes and availability
We may change the service to improve security, reliability, provider compatibility, or legal compliance. We do not promise uninterrupted availability, universal delivery, fixed throughput, or a specific provider route unless a signed service commitment says so. Planned or emergency restrictions may apply.
11. Suspension and termination
Access may be suspended for material breach, non-payment, credible security risk, unlawful messaging, provider restriction, sanctions, or harm to the platform. The customer may stop using the service and request account closure subject to outstanding charges, retention, and lawful evidence obligations. Provisions intended to survive termination remain effective.
12. Warranties and responsibility
Each party represents that it has authority to enter the relationship. Except for express commitments in a signed agreement and to the extent permitted by law, the service is provided on an as-available basis. Neither provider acceptance nor a delivery receipt proves recipient identity, reading, business outcome, consent, or compliance.
13. Liability
Liability allocation, exclusions, and any cap in a signed order or service agreement control. Where no signed allocation exists, liability is limited only to the extent permitted by applicable law, and neither party is responsible for indirect or consequential loss that was not reasonably foreseeable. Nothing excludes liability that law does not allow to be excluded.
14. Governing law and disputes
These terms are governed by the laws of India. The parties should first attempt good-faith resolution through their authorized contacts. Courts of competent jurisdiction in India may hear unresolved disputes, subject to any arbitration or venue clause in a signed agreement.
15. Contact and changes
Questions may be sent to hello@msghop.com. We may update these terms with a revised effective date. Material changes affecting active customers will be communicated through an appropriate account or service channel.